We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
All appliance purchases are non refundable, regardless of online or in store purchase. All order cancellations are subject to a 25% restocking fee. Exchanges or returns of custom orders are ineligible.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify the product expert of the problem within 24 hours of receiving goods. If you notice the defect after 24 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
Open Box Products: All clearance items, open box items, scratch & dent items, and floor models purchased are considered final sale – even if not yet delivered – and will not be eligible for return.
Price Match Guarantee: If you find an identical, online advertised price from an Authorized dealer priced for less, we will honor our Price Match Guarantee. Our Price Match Guarantee does not include closeouts, scratch & dent, floor demos/models, bonus or free items, special financing, membership discounts, installation, rebates, limited quantity offers, open box merchandise, one-of-a-kind items, and Super Buys. Other exclusions may apply. See store for details.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please contact us for a copy of our store's policies.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Handling & Shipping Costs
Costs for these services will be determined at the time of purchase or shipment.